Rebates Clearance
Van's Home Center

(260) 927-8267

106 Peckhart Court, Auburn, Indiana 46706

Terms of Use Agreement

 

 

Welcome to Vanshomecenter.com. By using our site, you are agreeing to comply with and be bound by the following terms of use. Please review the following terms carefully. If you do not agree to these terms, you should not use this site. The term “Vanshomecenter.com” or “us” or “we” or “our” refers to VanDouglas Investments, Inc., the owner of the Web site. The term “you” refers to the user or viewer of our Web Site.

1. Acceptance of Agreement.

You agree to the terms and conditions outlined in this Terms of Use Agreement ("Agreement") with respect to our site (the "Site"). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended at any time by us from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site. 
 

2. Copyright.

The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks and other proprietary (including but not limited to intellectual property) rights. The unauthorized copying, redistribution, use or publication by you of any such matters or any part of the Site, except as allowed by Section 4 below, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials. Some of the content on the site is the copyrighted work of third parties. 
 

3. Service Marks.

"Vanshomecenter.com" and others are our service marks or registered service marks or trademarks. Other product, company names, and company logos mentioned and/or displayed on the Site may be trademarks of their respective owners. 
 

4. Limited License; Permitted Uses.

You are granted a non-exclusive, non-transferable, revocable license (a) to access and use the Site strictly in accordance with this Agreement; (b) to use the Site solely for internal, personal, non-commercial purposes; and (c) to print out discrete information from the Site solely for internal, personal, non-commercial purposes and provided that you maintain all copyright and other policies contained therein. No print out or electronic version of any part of the Site or its contents may be used by you in any litigation or arbitration matter whatsoever under any circumstances. 
 

5. Restrictions and Prohibitions on Use.

Your license for access and use of the Site and any information, materials or documents (collectively defined as “Content and Materials”) therein are subject to the following restrictions and prohibitions on use: You may not (a) copy, print (except for the express limited purpose permitted by Section 4 above), republish, display, distribute, transmit, sell, rent, lease, loan or otherwise make available in any form or by any means all or any portion of the Site or any Content and Materials retrieved there from; (b) use the Site or any materials obtained from the Site to develop, of as a component of, any information, storage and retrieval system, database, information base, or similar resource (in any media now existing or hereafter developed), that is offered for commercial distribution of any kind, including through sale, license, lease, rental, subscription, or any other commercial distribution mechanism; (c) create compilations or derivative works of any Content and Materials from the Site; (d) use any Content and Materials from the Site in any manner that may infringe any copyright, intellectual property right, proprietary right, or property right of us or any third parties; (e) remove, change or obscure any copyright notice or other proprietary notice or terms of use contained in the Site; (f) make any portion of the Site available through any timesharing system, service bureau, the Internet or any other technology now existing or developed in the future; (g) remove, decompile, disassemble or reverse engineer any Site software or use any network monitoring or discovery software to determine the Site architecture; (h) use any automatic or manual process to harvest information from the Site; (i) use the Site for the purpose of gathering information for or transmitting (1) unsolicited commercial email; (2) email that makes use of headers, invalid or nonexistent domain names, or other means of deceptive addressing; and (3) unsolicited telephone calls or facsimile transmissions; (j) use the Site in a manner that violates any state or federal law regulating email, facsimile transmissions or telephone solicitations; and (k) export or re-export the Site or any portion thereof, or any software available on or through the Site, in violation of the export control laws or regulations of the United States. 
 

6. Forms, Agreements & Documents

We may make available through the Site or through other Web sites sample and actual forms, checklists, business documents and legal documents (collectively, “Documents”). All Documents are provided on a non-exclusive license basis only for your personal one-time use for non-commercial purposes, without any right to re-license, sublicense, distribute, assign or transfer such license. Documents are provided for a charge and without any representations or warranties, express or implied, as to their suitability, legal effect, completeness, currentness, accuracy, and/or appropriateness. THE DOCUMENTS ARE PROVIDED “AS IS”, “AS AVAILABLE”, AND WITH “ALL FAULTS”, AND WE AND ANY PROVIDER OF THE DOCUMENTS DISCLAIM ANY WARRANTIES, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The Documents may be inappropriate for your particular circumstances. Furthermore, state laws may require different or additional provisions to ensure the desired result. You should consult with legal counsel to determine the appropriate legal or business documents necessary for your particular transactions, as the Documents are only samples and may not be applicable to a particular situation. Some Documents are public domain forms or available from public records. 
 

7. No Legal Advice or Attorney-Client Relationship.


 

8. Linking to the Site.

You may provide links to the Site, provided (a) that you do not remove or obscure, by framing or otherwise, advertisements, the copyright notice, or other notices on the Site, (b) your site does not engage in illegal or pornographic activities, and (c) you discontinue providing links to the Site immediately upon request by us. 
 

9. Advertisers.

The Site may contain advertising and sponsorships. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Site is accurate and complies with applicable laws. We are not responsible for the illegality or any error, inaccuracy or problem in the advertiser’s or sponsor’s materials. 
 

10. Registration.

Certain sections of, or offerings from, the Site may require you to register. If registration is requested, you agree to provide us with accurate, complete registration information. Your registration must be done using your real name and accurate information. Each registration is for your personal use only and not on behalf of any other person or entity. We do not permit (a) any other person using the registered sections under your name; or (b) access through a single name being made available to multiple users on a network. You are responsible for preventing such unauthorized use. 
 

11. Errors, Corrections and Changes.

We do not represent or warrant that the Site will be error-free, free of viruses or other harmful components, or that defects will be corrected. We do not represent or warrant that the information available on or through the Site will be correct, accurate, timely or otherwise reliable. We may make changes to the features, functionality or content of the Site at any time. We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site. 
 

12. Third Party Content.

Third party content may appear on the Site or may be accessible via links from the Site. We are not responsible for and assume no liability for any mistakes, misstatements of law, defamation, omissions, falsehood, obscenity, pornography or profanity in the statements, opinions, representations or any other form of content on the Site. You understand that the information and opinions in the third party content represent solely the thoughts of the author and is neither endorsed by nor does it necessarily reflect our belief. 
 

13. Unlawful Activity.

We reserve the right to investigate complaints or reported violations of this Agreement and to take any action we deem appropriate, including but not limited to reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, email addresses, usage history, posted materials, IP addresses and traffic information. 
 

14. Indemnification.

You agree to indemnify, defend and hold us and our partners, agents, officers, directors, employees, subcontractors, successors, assigns, third party suppliers of information and documents, attorneys, advertisers, product and service providers, and affiliates (collectively, "Affiliated Parties") harmless from any liability, loss, claim and expense, including reasonable attorney's fees, related to your violation of this Agreement or use of the Site. 
 

15. Nontransferable.

Your right to use the Site is not transferable or assignable. Any password or right given to you to obtain information or documents is not transferable or assignable. 
 

16. Disclaimer.

THE INFORMATION, CONTENT AND DOCUMENTS FROM OR THROUGH THE SITE ARE PROVIDED "AS-IS," "AS AVAILABLE," WITH “ALL FAULTS”, AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE INFORMATION AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. WE AND OUR AFFILIATED PARTIES HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR SERVICE, EXCEPT AS PROVIDED IN SECTION 17(b). IN PARTICULAR, BUT NOT AS A LIMITATION THEREOF, WE AND OUR AFFILIATED PARTIES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION AND LIMITATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN US AND YOU. THIS SITE AND THE PRODUCTS, SERVICES, DOCUMENTS AND INFORMATION PRESENTED WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THE SITE OR OTHERWISE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT. ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES CONTAINED WITHIN THE ELECTRONIC FILE CONTAINING A FORM OR DOCUMENT IS DISCLAIMED. 
 

17. Limitation of Liability

(a) We and any Affiliated Party shall not be liable for any loss, injury, claim, liability, or damage of any kind resulting in any way from (a) any errors in or omissions from the Site or any services or products obtainable there from, (b) the unavailability or interruption of the Site or any features thereof, (c) your use of the Site, (d) the content contained on the Site, or (e) any delay or failure in performance beyond the control of a Covered Party. (b) THE AGGREGATE LIABILITY OF US AND THE AFFILIATED PARTIES IN CONNECTION WITH ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE AND/OR THE PRODUCTS, INFORMATION, DOCUMENTS AND SERVICES PROVIDED HEREIN OR HEREBY SHALL NOT EXCEED $100 AND THAT AMOUNT SHALL BE IN LIEU OF ALL OTHER REMEDIES WHICH YOU MAY HAVE AGAINST US AND ANY AFFILIATED PARTY. 
 

18. Use of Information.

We reserve the right, and you authorize us, to the use and assignment of all information regarding Site uses by you and all information provided by you in any manner consistent with our Privacy Policy. All remarks, suggestions, ideas, graphics, or other information communicated by you to us (collectively, a "Submission") will forever be our property. We will not be required to treat any Submission as confidential, and will not be liable for any ideas (including without limitation, product, service or advertising ideas) and will not incur any liability as a result of any similarities that may appear in our future products, services or operations. Without limitation, we will have exclusive ownership of all present and future existing rights to the Submission of every kind and nature everywhere. We will be entitled to use the Submission for any commercial or other purpose whatsoever, without compensation to you or any other person sending the Submission. You acknowledge that you are responsible for whatever material you submit, and you, not us, have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright. 
 

19. Third-Party Services.

We may allow access to or advertise certain third-party product or service providers ("Merchants") from which you may purchase certain goods or services. You understand that we do not operate or control the products or services offered by Merchants. Merchants are responsible for all aspects of order processing, fulfillment, billing and customer service. We are not a party to the transactions entered into between you and Merchants. You agree that use of or purchase from such Merchants is AT YOUR SOLE RISK AND IS WITHOUT WARRANTIES OF ANY KIND BY US, EXPRESSED, IMPLIED OR OTHERWISE INCLUDING WARRANTIES OF TITLE, FITNESS FOR PURPOSE, MERCHANTABILITY OR NON-INFRINGEMENT. UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY DAMAGES ARISING FROM THE TRANSACTIONS BETWEEN YOU AND MERCHANTS OR FOR ANY INFORMATION APPEARING ON MERCHANT SITES OR ANY OTHER SITE LINKED TO OUR SITE. 
 

20. Third-Party Merchant Policies.

All rules, policies (including privacy policies) and operating procedures of Merchants will apply to you while on any Merchant sites. We are not responsible for information provided by you to Merchants. We and the Merchants are independent contractors and neither party has authority to make any representations or commitments on behalf of the other.
 

21. Privacy Policy.

Our Privacy Policy, as it may change from time to time, is a part of this Agreement. You must review this Privacy Policy by clicking on this link. 
 

22. Payments.

You represent and warrant that if you are purchasing something from us that (i) any credit information you supply is true and complete, (ii) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any applicable shipping, handling, and taxes. 
 

23. Securities Laws.

The Site may include statements concerning our operations, prospects, strategies, financial condition, future economic performance and demand for our products or services, as well as our intentions, plans and objectives (particularly with respect to product and service offerings), that are forward-looking statements. These statements are based upon a number of assumptions and estimates which are subject to significant uncertainties, many of which are beyond our control. When used on our Site, words like "anticipates," "expects," "believes," "estimates," "seeks," "plans," "intends," "will" and similar expressions are intended to identify forward-looking statements designed to fall within securities law safe harbors for forward-looking statements. The Site and the information contained herein does not constitute an offer or a solicitation of an offer for sale of any securities. None of the information contained herein is intended to be, and shall not be deemed to be, incorporated into any of our securities-related filings or documents. 
 

24. Links to other Web Sites.


 

25. Copyrights and Copyright Agents.

We respect the intellectual property of others, and we ask you to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent the following information: a. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; b. A description of the copyrighted work that you claim has been infringed; c. A description of where the material that you claim is infringing is located on the Site; d. Your address, telephone number, and email address; e. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and f. A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Our Copyright Agent for Notice of claims of copyright infringement on the Site can be reached by directing an e-mail to the Copyright Agent at admin@vanshomecenter.com 
 

26. Information and Press Releases.

The Site contains information and press releases about us. We disclaim any duty or obligation to update this information or any press releases. Information about companies other than ours contained in the press release or otherwise, should not be relied upon as being provided or endorsed by us. 
 

27. Legal Compliance.

You agree to comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of the Site and the Content and Materials provided therein. 
 

28. Refund and Return Policy.

Our Refund and Return Policy, as it may change from time to time, is a part of this Agreement. Please review this Refund and Return Policy by clicking on this link. 
 

29. Miscellaneous.

This Agreement shall be treated as though it were executed and performed in Auburn, Indiana, and shall be governed by and construed in accordance with the laws of the State of Indiana (without regard to conflict of law principles). Any cause of action by you with respect to the Site (and/or any information, Documents, products or services related thereto) must be instituted within one (1) year after the cause of action arose or be forever waived and barred. All actions shall be subject to the limitations set forth in Section 16 and Section 17. The language in this Agreement shall be interpreted as to its fair meaning and not strictly for or against any party. This Agreement and all incorporated agreements and your information may be automatically assigned by us in our sole discretion to a third party in the event of an acquisition, sale or merger. Should any part of this Agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Site is in conflict or inconsistent with this Agreement, this Agreement shall take precedence. Our failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision. Our rights under this Agreement shall survive any termination of this Agreement. 
 

30. Arbitration.

Any legal controversy or legal claim arising out of or relating to this Agreement or our services, excluding legal action taken by us to collect or recover damages for, or obtain any injunction relating to, Site operations, intellectual property, and our services, shall be settled solely by binding arbitration in accordance with the commercial arbitration rules of JAMS. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in Auburn, Indiana, and judgment on the arbitration award may be entered into any court having jurisdiction thereof. Either you or us may seek any interim or preliminary relief from a court of competent jurisdiction in Auburn, Indiana necessary to protect the rights or property of you and us pending the completion of arbitration. Each party shall bear one-half of the arbitration fees and costs incurred through JAMS.

 

 

Damage or Missing Items Policy

 

All products are shipped directly from our warehouse to your home by professional furniture transport companies and delivery teams if you are located outside of our local area, or our own delivery team, to minimize the likelihood of damage or lost products. Please rest assured that we will always take care of any concealed damage, damage caused by our delivery company, or missing product, without charge to you, as long as these procedures are followed:

1. Always inspect your order while the furniture delivery company or our delivery team is still at your home. Please note any damage to the cartons on your delivery receipt and have the driver sign your copy to verify. If there is obvious damage to an item or severe damage to a carton, please refuse that portion of the delivery. Please do not refuse the entire order, but only those items that have obvious damage. If there are any items missing from your order, please note the shortage on your delivery receipt and have the driver sign your copy to verify.

2. Please keep all original packing until you have the opportunity to inspect the product for concealed damage. In the event the product needs to be replaced, the damaged product will need to be sent back in its original packing.

3. Please contact our customer service department at (260) 927-8267 upon notice of any damaged or missing items. All damage must be reported within 5 days of your delivery date. We will expedite the repair or replacement of any damaged items and/or missing items.

4. Most damage claims will require you to email a picture of the damage, and the product serial number, to our customer service department for processing. service@vanshomecenter.com

5. Never return a damaged product without first calling customer service. We will issue a Return Merchandise Authorization (RMA), and schedule a pickup for the damaged product if necessary. Money will not be refunded for product returned without an authorized RMA.

 

Frequently Asked Questions

 

Is there a warranty on the product you sell?

Absolutely! We only sell new merchandise from some of the world’s most reputable companies. Every product we sell comes with a manufacturer warranty. Most manufacturers warrant their product for at least one year for product defects and workmanship. The specific warranty details for each item can be found on the warranty tab of the item’s detail page. Van’s Home Center also offers extended warranties that will extend some or all of your warranty to 5 years from date of delivery. Many of these extended warranties cover accidental damage such as rips, tears, burns, spills, stains, and more. For this reason, we strongly recommend adding an extended warranty to your purchase. You can do this at checkout or at any time before the delivery of your order by calling our customer service department at (260) 927-8267.

Does the furniture require assembly?

Some of the furniture items do require assembly. In almost every case, the assembly is very simple and straightforward. The parts, instructions, and in many cases, the tools required for assembly, will be included with the product. Our professional staff can do the assembly for you for a nominal fee. Please schedule this with customer service prior to the time of delivery or pickup.

Will the color and finish of my furniture exactly match the picture?

We always use the highest resolution, best quality picture available from the manufacturer. You can expect the pictures to be very good representations of the actual product; however, we do not guarantee exact matches on fabric color or finish. Wood and fabric samples are available for most of the products sold on our Web site. Please contact customer service at (260) 927-8267.

What is your cancellation policy?

You may cancel your order at any time prior to the time the manufacture pulls the order for shipment. Please understand that to expedite delivery, we place the order with the manufacturer almost immediately and it is typically pulled for shipping within 48 – 72 hours or sooner. Exceptions: SPECIAL ORDERS CAN NOT BE CANCELLED ONCE THEY HAVE BEEN PLACED WITH THE MANUFACTURER. A special order is defined as any order where an attribute such as fabric, finish, size, color, or customization was selected. To cancel your order, please call customer service immediately. If your order falls within our cancellation policy, our customer service representative will give you a cancellation authorization number and will credit any charges to your account. Please keep this cancellation number, as you will be required to provide it if any discrepancies occur. Orders where the delivery is refused will be subject to our return policy, including restocking fees and shipping charges.

What is your return policy?

Van’s Home Center makes returns and exchanges easy and hassle free. Please read our complete return policy for the specific details.

How long does it take to receive my order?

Van’s Home Center works with over 50 different vendors and the lead time varies with each. However, generally speaking, most orders ship from the manufacturer within 7 – 10 days and you can expect to receive your delivery in 2 – 3 weeks. Please understand that this is only an estimate based on typical vendor performance, and in no way is a guarantee. Please contact our customer service department if you desire a more accurate lead time. (260)-927-8267

What if something is damaged or missing on my order?

We are very cognitive of offering products and delivery services that minimize the risk of receiving damaged product. However, in the event of receiving damaged or missing parts of your order, please contact our customer service department immediately. Please note any damage or missing items on your delivery receipt and have the driver sign your copy. In the event of concealed damage, please email a picture of the damage to our customer service department. If there is obvious and severe damage to the cartons of your order, please refuse the damaged portion of the delivery and contact our customer service department immediately. Please do not refuse the entire order if it is only partially missing or damaged. All damaged and missing items of your order must be reported to customer service within 5 days. For additional details, please read our Damage Policy.

Can I place my order by phone?

Yes. Our customer service department will be happy to assist you with any phone orders. We are open Monday-Friday from 9:00am – 7:00 pm, and Saturdays from 9:00-5:00 ESDT. Please call us at (260) 927-8267.

What methods of payment are accepted?

Van’s Home Center accepts most major credit cards, including Visa, Mastercard, Discover, and American Express. We will also accept checks and money orders; however, your order will not ship until the check has cleared. Finally, for your convenience, we are happy to offer 0% financing through GE Money, with an approved credit application. APPLY HERE!

When will my credit card be charged?

Because we expedite all orders and orders cannot be cancelled after they are pulled for shipping, we charge your credit card within 24 – 48 hours of receipt of the order.

Do you charge sales tax?

We are not required to collect sales tax on any orders shipped outside the State of Indiana. We will add the appropriate sales tax to any orders shipped to an Indiana address. If you are an Indiana tax exempt organization, please contact customer service to assist you with your order.

Can you provide installation services on the electronics?

Yes. Depending on the size of the project, we can offer installation in a couple different ways. For large projects, we would handle the installation directly. Van’s Home Center’s sister company installs large, integrated low voltage projects in high end residential and commercial establishments throughout the United States. For smaller projects, we could recommend a qualified installer through the CEDIA (Custom Electronic Design and Installation Association) network.

Do you offer Home Theater design assistance?

Yes. We can supply all the design expertise, documentation, and product for your home theater project.

 

 

Price-Match Policy

 

We want you to shop with total confidence. We at VansHomeCenter.com are continually shopping our competitor’s Web sites to ensure that we are selling our furniture, appliances and bedding at the lowest prices on the Web. We are confident that our prices are the best available, and we want you to be confident too. That’s why if you find a lower price on the exact same item with the same level of delivery service, anytime within 30 days of your purchase, we will happily refund you the difference.

The competitor’s price will be determined by the final delivered price, including all shipping, handling, and sales tax, if applicable. The competitor’s product must be the exact same product (Manufacturer, Model #, Fabric, Finish, Size, etc…) and be in a new, first run, non-damaged condition. The competitor’s product must be delivered directly to your home with the same level of white glove delivery service as we are providing.

 

 

Return Policy

 

At Van’s Home Center we are committed to your satisfaction. Therefore, we have developed what we believe to be an easy and fair return policy for all products purchased on our Web site. If you are unhappy with your purchase, for any reason, you may return that item within 15 days of delivery. All returns are subject to the following conditions:

 

1. If you wish to make a return, please call our customer service department at (260) 927-8267 to receive a “Returned Merchandise Authorization” (RMA) and the address for return. Please do not attempt to return a product without a RMA. We ship product from many different locations throughout the United States and need to make sure it gets returned to the proper warehouse. We will not issue a refund for any products returned without an authorized RMA.

2. We will only accept returns of products that are new, unused, and in the original packing. We cannot accept returns on products that have been partially or completely assembled. Please do not send back product that is not in its original packing, as it will most likely get damaged, and we will not be able to process a refund. We are unable to return mattresses or bedding products that have been slept on, unless they qualify for a vendor support sleep guarantee.

3. Please do not return product that has been damaged in any way. If you received the product damaged, please follow our Damage Policy. We will be happy to get you a repair or replacement free of charge. Damages must be reported within 5 days of delivery.

4. You will be responsible for round trip shipping charges on all returns. Even if your product came with free shipping, we will deduct our actual shipping cost from the amount we refund. Products must be returned on an approved furniture transport company. Our customer service department will provide this information on the return authorization.

5. All approved return authorizations will be subject to a 15% restocking fee. This amount will be deducted from the amount we refund, in addition to our actual outbound shipping charges. If you choose to exchange your product with one of equal or greater value, or take a store credit, we will waive the 15% restocking fee. You will still be responsible for round trip shipping charges.

6. Special Orders cannot be refunded. A special order is defined as any order where an attribute such as fabric, finish, color, size, or customization has been selected.

 

If you would like to request a return, please call our customer service department at (260) 927-8267. All refunds will be issued after the returned merchandise has been received and inspected to verify that the above conditions have been met.

 

 

PRIVACY POLICY

Your Privacy is very important to us; therefore, Vanshomecenter.com will never sell or rent your personal information to any third parties. Below is our privacy policy that will explain how we will use and protect the personal information you provide us. If you have any questions or concerns, please do not hesitate to contact our customer service department at (260) 927-8267.

Collection and use of Personal Information

When you visit our Web site, you may provide us with two types of information -- personal information you knowingly choose to disclose that is collected on an individual basis, and Web site use information collected on an aggregate basis as you and others browse our Web site.

1. Personal Information You Choose to Provide

We use Personal Information to:

If you choose to purchase a product or service from our site, sign up for our gift registry, or register for email newsletters and alerts, we will request certain personally identifiable information, such as name, email, and mailing address. In addition, for sales transactions, we will request certain financial information, such as credit card number, expiration date, CCV number, billing address, shipping address, and phone number. This information will only be used for billing purposes and to complete the transaction you have requested. We do not share this information with any non-affiliated companies or third parties, unless we have received your permission beforehand. However, in specific instances where fraud is suspected or where disclosure of such information is required by law, we may share this information with the appropriate authorities. If you choose to correspond with us through email, we may retain the content of your email messages, along with your email address and our responses.

Website use information

Similar to other commercial Web sites, Vanshomecenter.com utilizes a standard technology called "cookies". A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit our site, our server may ask your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Cookies do not allow us to gather any personal information about you and we do not store any personal information that you provided to us in your cookies. In addition to cookies, we use Web server logs to collect information about how our Web site is being used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. We use this information to continually improve our site’s functionality and the experience that our visitor’s and customer’s have while on our site.

Broadly speaking, we use these two types of information for purposes of administering and expanding our business activities, providing customer service, and making available other products and services to our customers and prospective customers. Also, with your permission, we may use the information we collect to notify you about important changes to our Web site, new products and services, and special offers we think you will find valuable. If at any time your personal information changes or you no longer desire to receive information from Vanshomecenter.com, please contact customer service at (260) 927-8267.

Links to Third Sites

We may provide you with links to the web sites of third parties whose services and/or information may be of interest to you. We are not, however, responsible for the content, maintenance or privacy policies of those sites and expressly disclaim all liability for any use of such sites.

Security - Protecting Your Information

 

Personally Identifiable Information

Please rest assured that we take the protection of your personal information very seriously. All information you provide to us during the registering or ordering process, including your credit card information, is securely transmitted via Secure Sockets Layer (SSL) encryption technology. The SSL technology is used to prevent your information from being intercepted and/or read as it transmitted over the Internet. Your information is then stored in our secured servers at a secure, restricted-access site. Vanshomecenter.com purchases its SSL Certificate from VeriSign, Inc. VeriSign is the Web’s leading Secure Sockets Layer (SSL) certificate authority, ensuring the safest possible electronic transmission of your personal information. However, please understand that no method of electronic transmission or storage is guaranteed to be 100% secure. Our promise is that Vanshomecenter.com will use generally accepted industry standards to protect your personal and financial information, but we cannot guarantee that the security measures we employ will absolutely prevent a third party from illegally obtaining this information. If you feel uncomfortable shopping online, or do not wish to transmit your personal information electronically, please call us toll free at (260)-927-8267 and we will be happy to complete your transaction over the phone. You may also email (orders@vanshomecenter.com) or fax us your order to (260) 927-0310; however, please do not email your personal financial information, as email is not recognized as a secure medium of communication. Only transmit your personally identifiable information via phone or online through our secured checkout cart. If you have any questions or concerns, please contact our customer service department at (260) 927-8267.

Server Log Files

We use Web server log files to collect information about how our website is being used. These log files and the use of cookies allow us to determine, among other things, the date and time of visits, the number of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information does not identify individual users, and is used to continually analyze trends, the effectiveness of our marketing efforts, and the aggregate demographics of our site visitors and site traffic as a whole. Vanshomecenter.com does not link any personally identifiable information of their customers to this collected data. Therefore, we do use a third party service to track non-personally identifiable information in the aggregate about visitors to our site. This information may also be shared with our marketing partners, vendors, financial institution, and other affiliated businesses.

Partners and Service Providers

As with any other e-commerce furniture Web site, Vanshomecenter.com utilizes third party companies to provide services such as credit card processing, retail financing, shipping and delivery, email fulfillment, product repair, and customer service. When you purchase a product from our site or register for email offers, it will be necessary to share the relevant personal information with our partners to fully complete the transaction you requested. These partners are trusted third party companies, and they are prohibited from using any personally identifiable information for any purpose other than the one intended.

Disclaimer and Consent

We reserve the right to disclose your personal information if required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law or comply with legal process served on us or affiliated parties; (b) protect and defend our rights and property, our site, the users of our site, and/or our affiliated parties; (c) act under circumstances to protect the safety of users of our site, us, or third parties.

Our Web site may contain links to other Web sites not owned or controlled by Vanshomecenter.com. Please remember that when you use a link to go from our Web site to another Web site, our Privacy Policy is no longer in effect and we cannot be responsible for the linked site’s privacy practices. We make no representations, guarantees, or warranties, expressed or implied, other than those specifically listed in our Privacy Policy. By using our Web site, you consent to our collection and use of your personal information as described in this Privacy Policy. We will post any changes to this policy on our Web site to keep you aware of what information we collect, how we use it, and under what circumstances we may disclose it.