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    RETURN POLICY

    We are committed to your satisfaction. Returning a product can be stressful on customers so we`re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

    If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us through the Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

    Any product purchased that is not in stock at the time of sale is considered a special order. Special orders are non-cancellable. If your special order does not fit due to inefficient space in your home, there will be a minimum 25% restocking fee from the manufacturer. Please contact the store at 260-927-8267 to get a complete copy of our store's return policy.

    Defective/Damaged Products. Most of our products include a one year, parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon delivery, notify Van's Home Center within 24 hours of receiving your product. If you notice the defect after 24 hours of receiving goods, please contact the product`s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.

    Product damages that occur outside of the one-year manufacture warranty timeframe will be handled according to our store's policies. Extended warranties are offered through Van's Home Center. Please contact us at 260-927-8267 for more information on product damages

    Refunds. Refunds will be handled according to our store's policies regarding in-stock and specialty order items. Please contact 260-927-8267 for a copy of our store's policies.

    The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

    As a customer, you agree to the terms and conditions published above when you place a completed order with our company. In addition, you authorize your credit card company to abide by these terms. We reserve the right to cancel orders at any time.

    In Stock Merchandise Quantities are limited on In Stock items, and sell quickly. Because of this, there may be a lag in the time between inventory being sold, and updates being made on our website, especially on weekends. Per the callouts on these items, it is always recommended to confirm availability of them prior to your purchase. If you do not speak to a member of our Sales Team to confirm In Stock availability on your item prior to your purchase, it is not guaranteed that we still have this item In Stock and instead the item may need to be ordered.

    Privacy policy Our Privacy Policy is designed to assist you in understanding how we collect, use, and protect the personal information you provide to us. Please use this information to assist you in making informed decisions when using our site.

    Collection and Use of Personal Information

    When you visit our Web site, you may provide us with two types of information -- personal information you knowingly choose to disclose that is collected on an individual basis, and Web site use information collected on an aggregate basis as you and others browse our Web site.

    1. Personal Information You Choose to Provide If you choose to purchase a product or service from our site, sign up for our gift registry, or register for email newsletters and alerts, we will request certain personally identifiable information, such as name, email, and mailing address. In addition, for sales transactions, we will request certain financial information, such as credit card number, expiration date, CCV number, billing address, shipping address, and phone number. This information will only be used for billing purposes and to complete the transaction you have requested. We do not share this information with any non-affiliated companies or third parties, unless we have received your permission beforehand. However, in specific instants where fraud is suspected or where disclosure of such information is required by law, we may share this information with the appropriate authorities.

    2. Web Site Use Information Similar to other commercial Web sites, vanshomecenter.com utilizes a standard technology called "cookies". A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit our site, our server may ask your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Cookies do not allow us to gather any personal information about you and we do not store any personal information that you provided to us in your cookies. In addition to cookies, we use Web server logs to collect information about how our Web site is being used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. We use this information to continually improve our site's functionality and the experience that our visitor's and customer's have while on our site.

    Broadly speaking, we use these two types of information for purposes of administering and expanding our business activities, providing customer service, and making available other products and services to our customers and prospective customers. Also, with your permission, we may use the information we collect to notify you about important changes to our Web site, new products and services, and special offers we think you will find valuable. If at any time your personal information changes or you no longer desire to receive information from vanshomecenter.com, please contact customer service at (260) 927-8267.

    Security – Protecting Your Information Personally Identifiable Information - Please rest assured that we take the protection of your personal information very seriously. All information you provide to us during the registering or ordering process, including your credit card information, is securely transmitted via Secure Sockets Layer (SSL) encryption technology. The SSL technology is used to prevent your information from being intercepted and/or read as it transmitted over the Internet. Your information is then stored in our secured servers at a secure, restricted-access site. However, please understand that no method of electronic transmission or storage is guaranteed to be 100% secure. Our promise is that vanshomecenter.com will use generally accepted industry standards to protect your personal and financial information, but we cannot guarantee that the security measures we employ will absolutely prevent a third party from illegally obtaining this information.

    Broadly speaking, we use these two types of information for purposes of administering and expanding our business activities, providing customer service, and making available other products and services to our customers and prospective customers. Also, with your permission, we may use the information we collect to notify you about important changes to our Web site, new products and services, and special offers we think you will find valuable. If at any time your personal information changes or you no longer desire to receive information from vanshomecenter.com, please contact customer service at (260) 927-8267.

    If you feel uncomfortable shopping online, or do not wish to transmit your personal information electronically, please call us at (260) 927-8267 and we will be happy to complete your transaction over the phone. Please do not email your personal financial information, as email is not recognized as a secure medium of communication. Only transmit your personally identifiable information via phone or online through our secured checkout cart. If you have any questions or concerns, please contact our customer service department at (260) 927-8267.

    Server Log Files – We use Web server log files to collect information about how our website is being used. These log files and the use of cookies allow us to determine, among other things, the date and time of visits, the number of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information does not identify individual users, and is used to continually analyze trends, the effectiveness of our marketing efforts, and the aggregate demographics of our site visitors and site traffic as a whole. Vanshomecenter.com does not link any personally identifiable information of their customers to this collected data. Therefore, we do use a third party service to track non-personally identifiable information in the aggregate about visitors to our site. This information may also be shared with our marketing partners, vendors, financial institution, and other affiliated businesses.

    Partners and Service Providers – As with any other e-commerce Web site, vanshomecenter.com utilizes third party companies to provide services such as credit card processing, retail financing, shipping and delivery, email fulfillment, product repair, and customer service. When you purchase a product from our site or register for email offers, it will be necessary to share the relevant personal information with our partners to fully complete the transaction you requested. These partners are trusted third party companies, and they are prohibited from using any personally identifiable information for any purpose other than the one intended.

    Disclaimer and Consent We reserve the right to disclose your personal information if required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law or comply with legal process served on us or affiliated parties; (b) protect and defend our rights and property, our site, the users of our site, and/or our affiliated parties; (c) act under circumstances to protect the safety of users of our site, us, or third parties.

    Our Web site may contain links to other Web sites not owned or controlled by vanshomecenter.com. Please remember that when you use a link to go from our Web site to another Web site, our Privacy Policy is no longer in effect and we cannot be responsible for the linked site's privacy practices.

    We make no representations, guarantees, or warranties, expressed or implied, other than those specifically listed in our Privacy Policy. By using our Web site, you consent to our collection and use of your personal information as described in this Privacy Policy. We will post any changes to this policy on our Web site to keep you aware of what information we collect, how we use it, and under what circumstances we may disclose it.

    Screen Name and PasswordsYou hereby agree that you are responsible for all actions taken under your screen name and password associated with your customer account. Please remember it is your responsibility to keep this data secure and you hereby agree that we are not liable for any loss or damage arising from your failure to keep your password secure. Further, you agree to notify us immediately of any unauthorized use of your password or any breach of security.

    Financing With an approved credit application, vanshomecenter.com is happy to facilitate the financing of your purchase with one of our third-party financial providers. Van's offers no in-house financing. Please contact our store at (260) 927-8267 to learn more about our financing options.

    Shopping Cart We maintain a PCI compliant shopping cart. The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that all companies that process, store or transmit credit card information maintain a secure environment.

    When you make purchases from us using your major credit card, you agree to honor the terms and conditions of your cardholder agreement.

    Rebates We provide you every opportunity to save on your purchase. We offer rebates directly from the manufacturers and from our buying groups. Most rebates and coupon offers are subject to their own terms and conditions as specified by the rebate sponsor and processor. If you have any questions, please contact us at 260-927-8267.

    Price Match Guarantee Van's Home Center is proud to offer some of the most competitive pricing available in our local area. We strive to price match our competitors to the best of our ability. However, please keep in mind we are a local retailer, and do not have the buying power of national chain stores. Subsequently, the decision to offer price matching to our customers will be handled on a case by case basis, and will be at the sole discretion of Van's Home Center, dependent on our retailer cost of the product in question. Further, the option to price match will only be available at the time of purchase, or the same day of a purchase. We will not offer refunds/price matching beyond the day of purchase, or price match product that goes on sale after your purchase, whether through a Van's Home Center sale or a competitors' sale.

    Limitation of Liability UNDER NO CIRCUMSTANCES, INCLUDING, WITHOUT LIMITATION, NEGLIGENCE, SHALL WE OR OUR PARENTS, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR THE INABILITY TO USE ANY SERVICE OFFERED BY US, OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES, OR RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED, OR MESSAGES RECEIVED, OR TRANSACTIONS ENTERED INTO BY MEANS OF OR THROUGH ANY SERVICE OFFERED BY US, OR RESULTING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA, OR OTHER INFORMATION THAT IS SENT OR RECEIVED OR NOT SENT OR RECEIVED, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, USE, DATA, OR OTHER INTANGIBLES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU ALSO AGREE THAT WE SHALL NOT BE RESPONSIBLE OR LIABLE TO YOU, OR TO ANYONE, FOR THE STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OR ARISING FROM USE OF ANY SERVICE OFFERED BY US. IF YOU ARE DISSATISFIED WITH ANY SERVICE OFFERED BY US YOUR EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICE WITHOUT REFUND OF ANY KIND WHATSOEVER.

    Products, pricing, and product descriptions displayed here are fed from digital catalog feeds from the manufacturer. Due the volume of products we are able to display, we do not have the resources necessary to manually audit every product from manufacturer catalog feeds that appear on our website for accuracy. Van's Home Center is not liable for any product, pricing, or description inaccuracies. Any instances of pricing or product inaccuracies will be handle at the discretion of Van's Home Center, with the understanding from customers that we cannot honor prices that fall below our retailer cost.